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Is it possible to get removed from this junk post list?

I’ve used Interflora in the past when I’ve needed to get flowers for various people. As a result of this I ended up on Interflora’s postal mailing list. Every so often I would get mailing in the post advertising their services. Especially around the times of flower giving events such as Valentine’s Day and Mother’s Day.

junk mail post

I’m not a bit fan of getting junk mail so I thought I’d send a quick message to them to ask them to stop it. I used the Interflora Contact page to send them my request. This I did on the 1st August 2009.

As always when contacting a company I make a record of it just in case I need to make a further complaint later on. I record the details on my telephone call logging spreadsheet. Despite the name it works well for recording details of emails, and letters that I send as well.

Despite my request, later in the year I received another junk mailing from Interflora, this one saying ‘Trust Interflora to deliver a smile this Christmas’. Their junk mail didn’t put a smile on my face!

On the 29th January 2010 I sent them a second complaint through their contact page. This time I got a message back from one of their customer service people apologising for the inconvenience caused.

Now after two complaints they are bound to have removed me from their mailing list. Right?

Wrong. Come February 2010 I received another one suggesting I send someone flowers for their birthday. And in March 2010 I got another one reminding me about Mother’s Day.

So it is now 4th March 2010 and I have sent them my third complaint. Will I finally be removed from their mailing list? I’m not hopeful, and I’ll update this post if I get any more unwanted post.


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2 Responses to “Is it possible to get removed from this junk post list?”

  1. Alan Poole says:

    Hi,

    Many thanks for your reply and subsequent email correspondence with our customer services department.

    I can confirm I have opted you out of our marketing communications going forward. Happy for you to add this to the edited version of my comment.

    Kind regards,
    Alan Poole

  2. Alan Poole says:

    Hi,

    I am very concerned to pick up your post via Google alerts regarding your request to opt-out of receiving marketing information from us.

    First of all, please accept our apologies for any distress caused. Secondly, please can you forward direct to me, via my email address [email address removed] your name, address and email details and I will personally ensure that you are opted-out of receiving any future marketing communications from us.

    Please rest assured that we do have a process in place for opting customers out of our communications and I will look into what went wrong with your request.

    Kind regards

    Alan Poole

    Customer Insight Manager

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